FAQs

MyCall is a trusted VOIP (Voice over Internet Protocol) service provider in South Africa, specializing in uncapped, reliable phone solutions for businesses. We help you modernize your communication with unlimited calls, easy setup, and no upfront hardware costs. We’re proud to be partnered with the VOX Group and serve hundreds of businesses nationwide, focusing on simplicity and affordability for growing teams.

VOIP stands for Voice over Internet Protocol, which means making phone calls over the internet instead of traditional landlines. It converts your voice into digital data packets sent via your broadband connection. This allows for features like unlimited calls, call routing, and scalability at a fraction of the cost of old-school phone systems. At MyCall, we handle everything from hardware to setup, so you can focus on your business.

We’re ideal for startups, small, and medium-sized businesses in South Africa looking for flexible, cost-effective communication. Whether you have 1-5 phones or need to scale to 100+, our plans offer uncapped calls and cloud-based features without the complexity or high costs of larger corporate systems.

Unlike big corporates with complex structures, we’re a nimble provider focused on South African businesses. We offer fixed monthly pricing (starting at R290), free hardware setup, unlimited calls, and personalized support. No hidden fees, no boardroom bureaucracy—just reliable service trusted by the VOX Group and hundreds of local businesses.

It’s easy! Visit our website and fill out the trial form at https://fs10.formsite.com/0u57Hj/MyCallSA/index, or chat with us on WhatsApp. We’ll guide you through the process, including a free trial to test our service.

You’ll need a stable broadband internet connection (we recommend at least 1Mbps upload/download per call for optimal quality). We provide the hardware (phones) at no upfront cost with monthly rental options. No special equipment is required beyond that—we handle installation for free.

Yes! We support number porting from your current provider. Simply provide your details during signup, and we’ll handle the process. It typically takes 1-4 weeks, depending on your old carrier. If your account is up to date, we can forward calls during the transition to avoid downtime.

Installation is quick and free. Once you sign up, our team sets up your hardware and system within a few days, depending on your location in South Africa. No upfront costs or technical expertise needed on your end.

No – we provide and set up the phones for you at no upfront cost. Hardware is included in your monthly plan with rental options, making it hassle-free for small businesses.

Both our Standard VOIP and Cloud PABX plans include unlimited calls, 1 free new telephone number per user (with extensions), call forwarding, and free technical support. The Cloud PABX adds advanced options like call routing and auto attendants for larger teams. We’re always expanding features to keep things simple and effective.

Standard VOIP (R290/month) is perfect for 1-5 phones with basic unlimited calling.

Cloud PABX (R390/month) is for 3+ phones and includes cloud-based management, call routing, auto attendants, and scalability up to 100+ phones—ideal for growing businesses.

Our plans focus on uncapped calls within South Africa, but international calling is available at competitive rates. Contact support for details on adding this to your plan.

Yes, we prioritize reliability with high uptime and secure data transmission. As a South African provider, we comply with local regulations to protect your calls and data.

Standard VOIP: R290 per month for 1-5 phones with unlimited calls.

Cloud PABX: R390 per month for 3-100+ phones with unlimited calls and advanced features. View full details at https://mycall.co.za/pricing-2/. All plans include free installation, hardware, and support—no hidden fees.

We bill monthly via invoice to your email. Payments can be made securely online or via bank transfer. Contact accounts@mycall.co.za for any billing questions.

We offer 24 and 36-month VOIP Service Contracts. Cancellation requires 30 days’ notice.

Our support is free and available via:

• Helpdesk phone: 0100 555 085
• Email: support@mycall.co.za
• WhatsApp: Chat directly for quick responses. We’re here to help with any issues, from setup to troubleshooting.

Poor call quality is often due to internet stability. Ensure your connection meets our recommendations (1Mbps+ per call). If issues persist, contact support—we’ll diagnose and resolve it remotely or on-site if needed.

Log in to your MyCall portal (provided upon signup) to manage extensions, routing, and users. It’s user-friendly and accessible from any device.

Outages are rare, but if they occur, we provide call forwarding to mobile numbers as a backup. Our team monitors systems 24/7 and notifies you of any planned maintenance.

We comply with POPIA (Protection of Personal Information Act) in South Africa. Your call data is encrypted and not shared without consent. Full details in our terms of service.

We offer refunds for any overcharges or if MyCall VOIP Service doesn’t meet expectations within the first 30 days. Contact accounts for assistance.